No case canceled for a missing auth. No patient call sent to voicemail.

It runs the front office work that stands between a referral and a completed case. AI agents read incoming referrals, build the chart in your EHR or practice management system, verify insurance, flag which cases need prior authorization and prepare those requests for your team. Ava, our voice agent, calls patients to schedule, makes pre-op reminder calls and answers your phones 24/7 in English and Spanish.

No, your authorization team stays in control and submits every request. The agent checks whether the plan requires authorization for the procedure, then hands your team a ready-to-submit request with the codes filled in, clinicals attached and the payer's form or portal identified. Your team reviews it and sends it.

It reads them the way your intake coordinator does, page by page, from fax, e-fax or email. It pulls demographics, insurance, the referring surgeon, the procedure and the codes, and puts each one in the right field. Pages it cannot read with confidence go to a person to review instead of being guessed at.

No, it searches for an existing chart before it creates one. It matches on name, date of birth and other identifiers, updates the existing chart when it finds a match, and sends near matches to your staff to decide.

We work in the system you already use. Where your EHR or practice management system has a connection we can use, charts and bookings go straight in. Where it does not, they land in an approval queue your staff clears with one click. We confirm the path for your exact system before you sign.

Eligibility and benefits are checked with the payer as soon as the chart is built, not the week of surgery. The result, along with whether the plan needs prior authorization for that procedure at your center, is saved to the chart, and problems such as an inactive plan go to your business office right away.

Yes, but only the instructions your center has documented, read as written. She covers arrival time, the driver requirement, what to bring and fasting or prep steps exactly as your center wrote them. She gives no medical advice: medication and clinical questions go to your pre-op nurse, and anyone describing an emergency is told to call 911.

Yes, Ava runs the whole call in English or Spanish, whichever the patient prefers. That includes scheduling, reminders and pre-op instructions, so Spanish-speaking patients do not wait for a bilingual staff member to call them back.

It costs less than what your center spends today on the staff hours it covers. Pricing is a flat monthly fee plus a one-time setup, quoted per center after we look at your case volume, referral volume and call volume. You get an exact number on the first call with Danny.

No, it takes the repetitive work off their desks so they can handle patients, payers and exceptions. Most centers use it to stop adding overtime and agency staff, to cover nights and weekends, and to stop losing cases to paperwork that did not get done in time.

Yes, Surgery Center Front Desk signs a business associate agreement with your center before go-live. Every vendor that touches patient information signs a BAA with us, access is limited to your team and ours, and patients are never asked to read insurance numbers aloud when a secure form will do.

It starts with a 30-minute call where we walk through how referrals, verification, authorizations and scheduling work at your center today. Then we set the agents up on your procedures, surgeons, payers and documented instructions, test them on real scenarios with your team, and switch them on one step at a time. You approve every script and handoff rule.