How should a surgery center handle after-hours calls?
After hours, an AI front desk can finish the routine calls (arrival times, reschedules and prep questions answered from your instructions) and route anything clinical to your on-call process, instead of taking messages for the morning.
| After-hours call | How it is handled |
|---|---|
| What time do I arrive? | Answered from the booked case and your instructions |
| I need to reschedule | Rebooked in block time, slot offered to the waitlist |
| Medication or recovery question | Nurse task with a summary, by your protocol |
| Emergency | Told to hang up and call 911 |
In use now at Texas Cardiac & Vascular Specialists (TCAVS), a multi-location cardiology and vascular group with its own surgery center.
Hear it instead of reading about it. Ava answers as the front desk of a demo surgery center.
Hear Ava answer as your practice before you pay. Then 30 days: if you're not happy, you get a full refund.Full terms in your agreement.