How can an ASC reduce same-day case cancellations?
Most same-day cancellations trace back to a missing auth, an unverified benefit, a missed prep step or a missing driver, so the fix is catching each one days ahead instead of the morning of surgery.
| Cause | What is designed to catch it |
|---|---|
| Prior auth not in place | Flagged at referral and tracked to a decision |
| Benefits not verified | Eligibility run when the chart is built |
| Prep step missed | Pre-op call with your documented instructions |
| No driver | Confirmed on the pre-op call |
| Patient can't come | Rescheduled by text or phone, slot offered to the waitlist |
In use now at Texas Cardiac & Vascular Specialists (TCAVS), a multi-location cardiology and vascular group with its own surgery center.
Hear it instead of reading about it. Ava answers as the front desk of a demo surgery center.
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