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ReadyRiverbend Surgery Center, a demo center

Every call answered. Every time.

Less front desk payroll, fewer no-shows, Spanish-speaking patients served, and no more missed calls or hold times. Talk to her now.

Ava answers every call across TCAVS's 5 offices, on the first ring, 24/7.

or call (512) 566-1128

Ava answers as the front desk of Riverbend Surgery Center, a demo center. You play the patient.

What Ava can do. Tap one, then say it.

Live transcriptSample call, fictional patient

    What the system is doingRiverbend (demo)

    What it fixes

    • Payroll and an overloaded front deskAva takes the phones and scheduling off your team.
    • No-shows and late cancellationsReminders, confirmations, rescheduling and waitlist fill.
    • Spanish-speaking patientsEvery call in English or Spanish, start to finish.
    • Missed calls and hold timesAnswered on the first ring, 24/7.
    • 24/7, every call
    • English and Spanish
    • HIPAA, BAA signed
    • Live at TCAVS's 5 offices

    Fictional center, surgeons and patients. Don't share real health information. Book a call with Danny

    Case study

    Ava answers every call across TCAVS's 5 offices.

    Texas Cardiac & Vascular Specialists (TCAVS), a multi-location cardiology and vascular group with its own surgery center (5 clinic locations), is replacing 3 of its 4 scheduler roles with Ava: every call answered 24/7 in English and Spanish, one phone experience for all locations, and 1 scheduler kept for exceptions.

    $12Ka month in payroll savings at TCAVS (about $12K)

    Before

    • 4 schedulers on payroll, about $15K to $16K a month
    • Phones covered during business hours
    • After 5 p.m., calls go to voicemail

    With Ava

    • Ava answers all 5 offices, 24/7
    • English and Spanish on every call
    • One phone experience for every location
    • 1 scheduler kept for exceptions, about $4K a month
    1. SignedAgreement in place for all 5 offices
    2. BuiltAva set up on their offices, providers and scheduling rules
    3. LiveAva answering every call at all 5 offices now
    4. NextThey asked us to take on referrals, insurance and prior authorizations

    Why this matters for your surgery center

    • Same phonesPatients call after hours and in Spanish. Ava answers every one.
    • Same schedulingBooked into real block time, not a message for tomorrow.
    • Same pre-op callsArrival, driver and prep, read from your documented instructions.
    • Same insurance and auth problemsThe next thing this group asked for: referrals, insurance and prior authorizations.
    Book a call with Danny Read the case study

    Hear Ava answer as your practice before you pay. Then 30 days: if you're not happy, you get a full refund.Full terms in your agreement.

    TCAVS sees patients in its 5 clinic locations first, then sends them to its own surgery center. The savings figure is the group's own scheduling payroll.

    ROI estimate

    What would Ava be worth at your center?

    An estimate based on your numbers. The starting values are only an example; change any of them.

    For reference: TCAVS saves about $12K a month in payroll with Ava.

    Payroll that could be replaced-
    Revenue protected-

    - from recovered bookings, - from prevented cancellations

    Total monthly value-
    Annual value-

    Estimate based on your numbers, not a quote or a promise. Coverage is 24/7 across all - locations.

    Book a call to see your numbers with Danny

    Hear Ava answer as your practice before you pay. Then 30 days: if you're not happy, you get a full refund.Full terms in your agreement.

    Interactive demo

    A day at your front desk.

    Eight jobs at a fictional surgery center. Scroll to watch them run.

    0111:42 PM

    Ava picks up. Any hour.

    Spanish caller, first ring. The clinical question goes to the nurse.

    Patient

    Riverbend main lineInbound, 11:42 PM

    AvaHola, habla Ava de Riverbend Surgery Center. ¿Inglés o español?Hi, this is Ava at Riverbend. English or Spanish?

    PatientEspañol. Me operan el jueves, ¿a qué hora llego?Spanish. My surgery is Thursday, what time do I arrive?

    AvaSu procedimiento es a las 8:30 con la Dra. Ruiz. Llegue a las 7:00 con un adulto que la lleve a casa.Your procedure is at 8:30 with Dr. Ruiz. Arrive at 7:00 with an adult to drive you home.

    Patient¿Puedo tomar mi pastilla de la presión?Can I take my blood pressure pill?

    AvaEsa pregunta es para la enfermera. Le dejo una nota y la llama mañana a primera hora.That's a question for the nurse. I'll leave her a note and she'll call you first thing.

    Your staff

    Call recordAnswered

    Line
    Main, after hours
    Language
    Spanish
    Caller
    Rosa D., verified by name and DOB
    Reason
    Arrival time, Thursday case
    Answered from
    Pre-op instructions, as documented
    Handed to
    Pre-op nurse, with summary

    Task for your nurse: Rosa D., Thu 8:30, asks about her blood pressure medication. Spanish speaker.

    029:10 AM

    Booked on the first call.

    Only open block time. Straight into your schedule.

    Patient

    Ava calling Maria G.Outbound, 9:10 AM

    AvaHi Maria, it's Ava from Riverbend Surgery Center. Dr. Ruiz sent your referral and your insurance is verified. Can we schedule your knee procedure?

    PatientYes. Mornings are better for me.

    AvaI have Thursday the 19th at 8:30, or Monday the 23rd at 7:30.

    PatientThursday works.

    AvaYou're booked for Thursday at 8:30. Please arrive at 7:00. I'm texting you the details now.

    Your staff

    Dr. Ruiz, OR 2Week of Nov 16

    Booked in your system (or your approval queue). Confirmation text sent. Reminder calls scheduled.

    034:52 PM

    Referral in. Insurance verified in minutes.

    Charted with a duplicate check, eligibility verified, the auth need flagged.

    What arrives

    FAX11/12 4:52 PMPage 1 of 6

    Westside OrthopedicsReferral for outpatient surgery

    Patient
    Maria G.
    Procedure
    Right knee arthroscopy, partial medial meniscectomy
    Surgeon
    Dr. Elena Ruiz
    Attached
    Face sheet, insurance card, clinic note, MRI report

    Your staff

    Referral worklistLive

    PatientProcedureStatus
    Maria G.Knee arthroscopyReceivedChartedVerifiedNeeds authAuth readyScheduled
    James T.ColonoscopyScheduled
    Linh P.Cataract, left eyeAuth submitted
    Robert K.Lumbar epiduralVerifying
    1. 4:52 PMReferral receivedE-fax from Westside Orthopedics, 6 pages
    2. 4:53 PMChart createdMRN 004817. Duplicate check: no match
    3. 4:55 PMCoverage verifiedCommercial PPO, active, outpatient surgery covered
    4. 4:55 PMPrior auth requiredPlan requires auth for CPT 29881 at an ASC
    5. 4:58 PMAuth request readyCodes, clinic note and MRI attached. Sent to your auth team
    6. Next dayAva called MariaIn Spanish. Booked Thursday, 8:30 AM, arrive 7:00

    044:58 PM

    Auth ready. Your team submits.

    Then it is tracked to approval.

    Audit trail

    Audit trail, Maria G.

    1. Nov 12, 4:55 PMAuth requiredPlan rule for CPT 29881 at an ASC
    2. Nov 12, 4:58 PMRequest ready for reviewAssigned to your auth team
    3. Nov 13, 8:41 AMSubmitted by Jen R., auth teamPayer portal, reference ••••0193
    4. Nov 14, 10:05 AMFollowed up with payerPending clinical review
    5. Nov 15, 2:20 PMApprovedAuth ••••7731, valid through Dec 19
    6. Nov 15, 2:21 PMAva cleared the case to schedule4 days before surgery

    Your staff

    Prior auth requestNeeds reviewReady for reviewSubmittedPending payerApproved

    Payer
    Commercial PPO
    Member ID
    •••• 4417
    CPT
    29881
    ICD-10
    From referral
    Site of service
    ASC, POS 24
    Date of service
    Thu 11/19

    Clinic note, 10/30MRI report, 10/22Conservative care history

    Your auth team submits. Nothing goes to a payer without them.

    057 days out

    Confirmed, or refilled.

    Reminders, pre-op calls and the waitlist when someone cancels.

    Patient

    Texts with RiverbendMaria G.

    Riverbend Surgery Center: Maria, your procedure is Thu 11/19 at 8:30 AM with Dr. Ruiz. Arrive 7:00. Reply C to confirm or R to reschedule.

    C

    Confirmed. Ava will call you Tuesday to go over your pre-op instructions. Reply STOP to opt out.

    Tue 5:30 PM: pre-op call, 3 min. Driver confirmed, fasting reviewed

    Your staff

    Thursday, Nov 19Confirmations

    • 7:00James T.Confirmed
    • 8:30Maria G.Confirmed
    • 9:15Ana L.Confirmed
    • 10:30Paul S.Canceled by text
    • 10:30Linh P.Waitlist, accepted
    • 1:30Robert K.Awaiting reply

    10:30 refilled in 14 minutes from the waitlist. Robert K. gets a call if he hasn't replied by tomorrow noon.

    066:15 PM

    Can't make it? Rebooked by text.

    The freed slot goes to the waitlist.

    Patient

    Texts with RiverbendMaria G.

    I can't make Thursday, my ride fell through. Sorry!

    No problem, Maria. Dr. Ruiz has Mon 11/23 at 7:30 AM or Tue 11/24 at 10:30 AM. Reply 1 or 2.

    2

    Done: Tue 11/24 at 10:30 AM, arrive 9:00. Your authorization is still valid for this date.

    Your staff

    Dr. Ruiz, OR 2Changes

    • Thu 8:30Offered to waitlist2 patients
    • Thu 8:30James R. acceptedBooked

    No empty OR time. Auth date checked before rebooking.

    07Day after

    Nobody falls through.

    Post-op check-ins, missed calls and no-shows.

    Patient

    Ava calling Maria G.Post-op check-in

    AvaHi Maria, it's Ava from Riverbend. Checking in after your procedure yesterday. How are you feeling?

    PatientOkay, but my knee is more swollen than I expected.

    AvaThank you for telling me. I'm sending this to your nurse now so she can call you. If you have chest pain or trouble breathing, hang up and call 911.

    Your staff

    Follow-up queueToday

    1. 9:42 AMNurse task: Maria G., post-op swellingUrgent. Summary and callback number attached
    2. 12:14 PMMissed call from a new numberAva called back at 12:16. Answered a question about parking
    3. 9:45 AMNo-show: Robert K., 9:15 consultCall and text sent. Rebooked Monday 7:30

    Nothing waits for a callback list. Every follow-up is logged with an outcome.

    085:00 PM

    Your day on one screen.

    Only what needs a person.

    Your administrator

    Riverbend Surgery Center, Tuesday. Demo data from a fictional center.

    Calls answered
    142
    38 after hours, 27 in Spanish
    Procedures booked
    19
    All in surgeon block time
    Referrals charted
    23
    2 near matches sent to staff
    Auth requests ready
    11
    4 approvals tracked today
    Confirmations
    64
    of 71 cases this week
    Reschedules
    7
    5 slots refilled from waitlist

    Needs your team

    • Auth3 requests ready for review
    • Nurse2 callbacks with summaries
    • Chart1 near match to confirm

    Everything else was handled and logged with who, what and when.

    Designed to raise show rates, cut day-of cancellations and keep OR time full.

    Rather hear her on your phone?

    Call her line(512) 566-1128

    Works with your EHR and practice management system.

    • eClinicalWorks
    • Epic
    • athenahealth
    • NextGen
    • ModMed
    • Greenway
    • AdvancedMD
    • HST Pathways
    • SIS (Surgical Information Systems)
    • Amkai

    Direct booking where your center has a scheduling or API connection. Otherwise, an approval queue your staff clears in one click. We confirm the connection for your system before you sign.

    Product names are trademarks of their owners. Listing them does not imply a partnership, certification or endorsement.

    HIPAA from the first call.

    • BAA before go-liveSigned before the first patient call.
    • Vendors under BAAsEvery service that touches patient data.
    • Minimum necessaryOnly what the task needs. No IDs read aloud.
    • Access by roleYour staff, and only our account team.
    • Audit trailEvery action: who, what, when.
    • People decideClinical calls go to your nurses.

    After the case

    Get paid for every case.

    Denials appealed, underpaid out-of-network claims disputed through federal IDR, and patient balances followed up.

    See billing recovery

    Who's behind it

    DannyFounder

    Danny builds and runs Surgery Center Front Desk. Every center starts with a 30-minute call with him, and he stays on the account after go-live.

    Book a call with Danny

    Questions

    What does it cost?

    Less than your center spends today on the staff hours it covers. A flat monthly fee plus setup, quoted after one call.

    Do you submit prior authorizations for us?

    No, your auth team submits. The agent prepares a ready-to-submit request and tracks it to a decision.

    Which EHR and practice management systems do you work with?

    eClinicalWorks, Epic, athenahealth, NextGen, ModMed, Greenway, AdvancedMD, HST Pathways, SIS and Amkai, among others. Direct booking where your center has a scheduling or API connection, an approval queue your staff clears in one click otherwise. We confirm the connection for your system before you sign.

    Will it create duplicate charts?

    No. It checks for an existing chart first and sends near matches to your staff.

    Does Ava give medical advice?

    No. She reads only the pre-op instructions your center documented. Clinical questions go to your nurses, and emergencies are told to call 911.

    Does Ava speak Spanish?

    Yes. She runs the whole call in English or Spanish.

    Is it HIPAA compliant?

    Yes. We sign a BAA before go-live, and every vendor that touches patient information is under a BAA.

    Does it replace my front office staff?

    No. It takes the repetitive work so your team can handle patients, payers and exceptions.

    More answers

    About 30 seconds

    See if Ava fits your center.

    Four quick questions. Then Ava calls you in about a minute.

    About your center only. Please don't include any patient information.

    Hear Ava answer as your practice before you pay. Then 30 days: if you're not happy, you get a full refund.Full terms in your agreement.

    Step 1 of 4

    How many locations do you have?
    What's costing you the most right now?
    If Ava pays for herself, are you ready to invest in fixing this in the next 90 days?
    Where should Ava call you?